Account Coordinator

Berlin is an award-winning Edmonton-based agency in the business of positioning our clients to win on issues of public interest. Our goal is to create space for great people to do great work and we are looking for a full-time Account Manager to join our growing team.

We have four core values that we bring to our work and all our projects:

  • Humanity – We acknowledge and respect the humanity in ourselves and others.
  • Curiosity – We are curious about the world around us and the culture we live in.
  • Intent – We don’t do things by accident.
  • Grit – We find a way to make it happen.

And, as an agency, we consistently punch above our weight. Our award-winning team is small and made up of best-in-class folks. You’ll have the opportunity to work alongside our public relations leaders, our creative director, our strategists, and the rest of the team. We work closely as a unit and you’ll be part of that top-performing, supportive and integrated group – there’s no real creative/accounts divide here, and the partners at Berlin work alongside the rest of the team as we work to solve complex, interesting, and meaningful challenges. You’re not going to be stuck doing simple, boring bits as you learn the ropes – here, you will be right in the fun, challenging work with us, from day one.

The successful candidate will be expected support the account team with administrative, client-related tasks and help build the communication and marketing strategies that have been an important part of Berlin’s success. To do this job you must understand marketing and communications tactics and project management.

In this posting, we’ve outlined the skills and qualifications that we find best prepare people for this kind of role. Most of all, though, we want someone who is a skilled writer, strong communicator, someone with strong attention to detail and a commitment to quality and exceeding expectations. If you lack any of the specific qualifications we list in the posting, but think that you have the right qualities, please feel free to make a case for yourself. Some of our strongest account people have come from sociology, journalism, politics, or design backgrounds – but they embody our values, write well and are fully committed to our clients and projects.

In the short-term you’d be joining a team who is working from home but connected through regular team video calls and direct messages. However, we hope to be back in our office in downtown Edmonton in some way in the future. Pre-Covid perks include health benefits for you and yours, flex days, professional development trips and top-shelf office coffee. We’ve still got most of them but these days the trips and coffee have been replaced with virtual learning opportunities and occasional treats delivered to your door.

Purpose of the role:

  • Ensuring that projects are executed efficiently and effectively
  • Support in research and insight generation
  • Learning and growing into more senior account roles
  • Ensuring clients have a positive experience

Key Responsibilities

  • Project planning (with account manager)
  • Day-to-day client service and correspondence
  • Liaising with creative team
  • Setting up projects in our project management software
  • Identifying issues and possible solutions – bringing those issues and solutions to manager and/or partners.
  • Project budget tracking and forecasting
  • Prepare and send weekly reports to each of your clients every Monday
  • Provide administrative support and project management support for client and internal projects

Behavioral competencies

  • Confidence and comfort dealing with clients
  • Attention to detail
  • A “desire to please” – not acting as a “yes” person but seeking out ways to build clients’ trust in Berlin by being attuned to what matters to them.
  • Alignment with our core values

Qualifications and Experience:

  • Very strong writing skills
  • Basic understanding of project management and planning
  • Strong knowledge of office software – Excel, Word, PPT etc.
  • One to four years of relevant industry experience

We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals. Wherever we’re able, we want to add people to the team that will bring a new perspective – diversity in lived experience brings so much value to a team like ours, and we’re always looking to find new ways to do that.

The annual salary range for this position is $46,000 to $60,000 and includes:

  • two weeks of vacation
  • five days of personal flex time
  • an extended Christmas break
  • phone allowance
  • learning and education allowance
  • health benefits plan

Berlin ensures that we provide our employees and clients a safe and healthy environment. To help prevent the spread of COVID-19, we require that all employees be fully vaccinated against COVID-19 and provide proof of vaccination as part of the hiring process. We will accommodate employees who are unable to be vaccinated for medical or other reasons protected by human rights legislation in Alberta.

If you’re interested in applying, please e-mail a cover letter, resume to our Account Director, Willie Lee no later than March 18, 2022. Please don’t wait to send in your application; we will be reviewing them and conducting interviews on an ongoing basis. We’re grateful for everyone’s interest, but only candidates selected for an interview will be contacted.

Thanks for your interest – we can’t wait to meet the next Berliner.